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Diavlia

Fine Jewelry Care

Worn for a lifetime.
Cared for in minutes.

Seven short sections, everything we wish every customer knew the day their first DIAVLIA piece arrived.

01 · Everyday habits02 · How to clean at home03 · Storage04 · Care by metal05 · Care by stone06 · Periodic service07 · Your warranty

Chapter 01

Everyday habits

Fine jewelry holds up beautifully when it isn’t asked to survive everything at once.

Put it on last, take it off first

Apply perfume, lotion, and hairspray before you put on jewelry. Their solvents are the leading cause of lost shine and ring-shank dullness.

Remove before the gym and pool

Chlorine and sweat accelerate prong wear. Salt water dulls finish. Keep a small dish at home to make the habit effortless.

Skip the shower

Soap residue builds under stones and behind settings. A dedicated ring dish by the sink prevents this without needing discipline.

Handle with clean, dry hands

Oil from skin transfers onto stones and reduces sparkle more quickly than any other single factor.

Chapter 02

How to clean at home

A five-minute routine, once a month, keeps every piece looking like it did the day it arrived.

The bowl method

Warm water, a drop of mild dish soap. Soak for 15 minutes. Brush gently with a soft toothbrush, pay attention to the underside of stones where oils settle. Rinse in a strainer (never over an open drain). Pat dry with a lint-free cloth.

What to avoid

Never use bleach, ammonia, or ultrasonic cleaners on lab-grown diamonds, pearls, opals, emeralds, or plated metals. Commercial jewelry cleaners are fine for solid-gold pieces, but always read the label first.

The polish cloth

Between deep cleans, a jeweler’s polishing cloth refreshes the surface of solid gold in under a minute. Use the treated side; buff in one direction.

Complimentary professional cleaning

Every DIAVLIA piece is entitled to a free professional clean once a year. Mail it to us (pre-paid, insured) and we’ll return it in original condition.

Chapter 03

Storage

Where you keep it matters as much as how you wear it.

Store pieces separately

Diamonds can scratch gold, and even pieces of the same karat rub each other dull. Use the original pouch, a lined box, or a roll with individual slots.

Low humidity, stable temperature

Jewelry boxes in bathrooms age faster, humidity tarnishes silver and weakens glued settings. A bedroom drawer is a better home.

Earrings go home together

Pair them the moment you take them off. A small dish or tray beats a drawer bottom every time.

Travel wisely

A small zip pouch or pill box with soft lining protects jewelry in luggage. Keep anything valuable in your carry-on, not checked bags.

Chapter 04

Care by metal

Each metal has quirks worth knowing.

18K / 14K / 10K yellow gold

The most forgiving metal we work with. A soft cloth returns it to full lustre. Avoids chlorine (swimming pools, hot tubs) to prevent long-term pitting.

White gold

Plated in rhodium for brightness. Over years, the rhodium wears through to the warmer gold underneath, this is normal, not a defect. We re-plate complimentary for the first five years, nominal fee thereafter.

Rose gold

Alloyed with copper for its pink tone. Extremely stable; requires only a periodic polish. The color never "wears off", it’s the metal itself, all the way through.

Platinum

Hardest and most precious metal we use. Develops a subtle matte patina over years that many owners prefer. Can be restored to mirror finish by us any time.

Sterling silver

Will tarnish in humid or sulfur-rich air, this is cosmetic, not damage. A silver-polish cloth removes it in seconds. Store in a zip bag with anti-tarnish strips for long breaks.

Chapter 05

Care by stone

Lab-grown and mined diamonds are durable. Other stones need specific care.

Diamonds (lab-grown & mined)

A 10 on the Mohs hardness scale, the hardest natural material known. Warm soapy water is all they need. Avoid ultrasonic cleaners on fracture-filled or low-clarity diamonds.

Emerald, opal, pearl

Softer and more porous. Never use ultrasonic or steam cleaners. Clean only with a soft damp cloth. Store in the original pouch to prevent scratches from harder pieces.

Sapphire & ruby

9 on Mohs, second only to diamonds. Same soapy-water routine. Safe for ultrasonic cleaners in most cases, but check with us if the setting uses adhesive.

Morganite, aquamarine, topaz

7.5–8 on Mohs. Durable enough for daily wear but protect from knocks against hard surfaces, the edges are most vulnerable.

Chapter 06

Periodic service

Prongs wear, settings loosen, metal thins at the shank. Annual inspection catches it early.

Yearly prong check

Free at DIAVLIA. Mail your ring in; we inspect every prong under magnification, re-tip anywhere wear is visible, and return the piece insured. Typically 7–10 business days.

Ring sizing

The first resize (up or down two sizes) is complimentary within the first year. Beyond that, a modest flat fee covers labor. We don’t resize eternity bands or bands with pavé around the full shank.

Re-polish & re-plate

Scuffs and light scratches are normal after years of wear. A professional polish brings solid gold back to factory finish. Rhodium re-plate on white gold every 2–4 years, depending on wear.

Appraisal updates

For insurance, appraisals should be updated every 2–3 years to reflect current metal and stone markets. We provide signed appraisals at cost, typically $75 per piece.

Chapter 07

Your warranty

Every DIAVLIA piece carries a lifetime warranty against manufacturing defect. Here’s what’s covered, and what isn’t.

Always covered

Loose prongs on settings we made, failed solder joints, broken chains where the failure is at a manufacturing weld, stones lost due to inadequate setting. No charge, no time limit.

Not covered

Normal wear on rhodium plating, lost stones due to impact damage, scratches from daily wear, lost earring backs, resizing beyond the first complimentary adjustment.

How to claim

Email a photo of the issue to info@diavlia.com. We’ll send a pre-paid, insured shipping label within one business day. Repair or replacement takes 10–14 days on average.

Your Piece, Our Service

Lifetime warranty. Complimentary cleanings.

Every DIAVLIA piece qualifies for a yearly professional clean and inspection, free, insured, returned within two weeks.

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