Shipping Policy

Last updated: 2026-04-20

Complimentary insured shipping, always

Every Diavlia order ships at no additional cost, fully insured, with tracking, and signature required on delivery. The price you see is the price you pay.

Delivery times (United States)

• Ready-to-Ship pieces: Ships in 1–2 business days, arrives in 2–5 business days via USPS Priority Mail or UPS Ground.
• Made-to-order settings: Ships in 5–7 business days, then 2–5 business days in transit.
• Engraved pieces: Add 3–5 business days for engraving.

Shipping carriers

We ship via USPS Priority Mail and UPS Ground. The estimated delivery window and tracking link appear on every product page and in your order confirmation email.

Packaging

Every piece arrives in our signature cream linen presentation box, inside discreet unmarked outer packaging. The IGI certificate ships with the piece in a sealed envelope.

International shipping

We currently ship within the United States only. International customers can email info@diavlia.com for case-by-case arrangements; duties and taxes are the recipient’s responsibility.

Address changes

If you need to update a shipping address, reply to your order confirmation within 12 hours of placing the order. Once a label is printed we cannot redirect the package.

Lost, stolen, or damaged shipments

Every shipment is fully insured. If a package is marked delivered but you didn’t receive it, wait 24 hours (sometimes carriers mark early) then email us; we’ll file the claim and ship a replacement or issue a refund.

Contact

Shipping questions: info@diavlia.com — we reply within 24 hours.